Privacy Policy

1. Who we are

Table Booking POS provides restaurant reservation, guest management, POS, payment, gift card, takeaway, feedback, and communication tools. In this policy, "Table Booking POS", "we", "us", and "our" refer to the provider of these services.

If you have questions about this policy or how your personal data is handled, contact us at [email protected].

2. Personal data we collect

We collect personal data that is needed to provide and improve our services. The data we collect depends on how you use Table Booking POS.

• Account and business details, such as restaurant name, contact person, email address, phone number, billing details, and login credentials.
• Guest and booking details, such as guest name, phone number, email address, reservation date, party size, preferences, notes, order details, deposits, gift card purchases, and feedback.
• Payment and transaction data, such as payment status, amount, currency, transaction references, receipts, refunds, and invoice information. Full card details are handled by payment providers and are not stored by us.
• Support and communication data, such as emails, messages, forms, requests, and replies sent to or from us.
• Technical data, such as IP address, device type, browser type, pages visited, timestamps, cookies, language settings, and usage logs.

3. How we use personal data

We use personal data for the following purposes:

• To create and manage restaurant accounts and provide access to the platform.
• To process reservations, orders, deposits, payments, refunds, gift cards, receipts, and customer communications.
• To send booking confirmations, reminders, service messages, invoices, support replies, and important product updates.
• To maintain, secure, troubleshoot, personalize, and improve our website and services.
• To detect fraud, prevent misuse, enforce our terms, and protect the rights and safety of our users and business.
• To comply with legal, tax, accounting, payment, and regulatory obligations.

4. Legal basis for processing

Where data protection law requires a legal basis, we process personal data because it is necessary to perform a contract, because we have a legitimate business interest, because we need to comply with legal obligations, or because consent has been given. Consent can be withdrawn where processing depends on consent.

5. Cookies and analytics

We use cookies and similar technologies to keep the website and platform working, remember preferences, understand usage, improve performance, and support security. You can control cookies through your browser settings, but disabling some cookies may affect how the services work.

6. How we share personal data

We do not sell personal data. We share personal data only when needed to operate our services, meet legal obligations, or protect our business and users.

• Service providers that help with hosting, infrastructure, email, SMS, analytics, customer support, payment processing, accounting, and security.
• Restaurants using Table Booking POS, where guest data relates to that restaurant and its bookings, orders, payments, gift cards, or feedback.
• Professional advisers, authorities, courts, regulators, or law enforcement where disclosure is legally required or necessary to protect rights and interests.
• A buyer, successor, or adviser if we are involved in a merger, acquisition, financing, restructuring, or sale of business assets.

7. Data retention

We keep personal data only for as long as needed for the purposes described in this policy, including providing services, resolving disputes, maintaining records, complying with legal obligations, and enforcing agreements. Retention periods may vary based on account status, transaction type, legal requirements, and restaurant configuration.

8. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No system is completely secure, so we cannot guarantee absolute security, but we work to keep data protected and access limited to people and providers who need it.

9. International transfers

Some providers or systems may process personal data outside your country. When this happens, we take steps intended to protect personal data in accordance with applicable data protection requirements, such as using appropriate contractual safeguards where required.

10. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to the processing of your personal data. You may also have the right to withdraw consent and lodge a complaint with a data protection authority.

To exercise your rights, contact us at [email protected]. We may need to verify your identity before completing a request.

11. Children

Our services are intended for restaurants and their customers and are not directed to children. We do not knowingly collect personal data from children where parental consent is required by law. If you believe a child has provided personal data to us, please contact us so we can review and take appropriate action.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page. If changes are material, we may provide additional notice through the website, platform, or email.

13. Contact

For privacy questions, requests, or concerns, contact Table Booking POS at [email protected] or visit tablebookingpos.com.